Hospitality – Reinvented and Redefined

The Complete Quality Solution

Hospitality is a lifestyle industry. In fact, this industry has raised the benchmarks in the socio-cultural spectrum of nations across the world. This industry actually defined luxury in the true sense and gave growth in many sectors. Tourism, local business dynamics, cultural existence, and human dynamics evolved around the nucleus center of Hospitality to a great extent.

Considering the national orbit of existence hospitality and tourism generated $240 billion or 9.2% of India’s GDP in 2018 and supported 42.67 million jobs that is 8.1% of its total employment. On a global level, 266 million jobs were created by this industry. It contributed 9.5% of gross domestic product (GDP) globally. But 2020 is the Year a Paradigm shift which will give us a new outlook to exist, operate, and excel. Though the Hospitality Industry has always operated on International Standards of Service and Operation and it goes through various quality performance reviews but the year 2020 gives us an opportunity to realign our Modus Operandi. Therefore we may be correct if we say that year 2020 has brought a Quality Renaissance in the world.

ISO in Hospitality Industry

International Organization for Standardization, which defines and guides us on International Standards and lays the foundation of Brand Standards for the Hospitality Industry has defined and out sketched this Renaissance to give us a complete solution. Moreover ISO gives us a complete solution which has the 4P syndrome effect. It:

• Plans
• Prepares
• Provides
• Promotes a safe working environment for all its stakeholders (Environment, Community, People, and Business).

Therefore understanding the importance of Complete Quality Circle in Hospitality is important and integral considering the need of the hour. It Starts with ISO 9001: 2015 which is the current version of the ISO 9001 standard which outlines the requirements of an organization that they must maintain in their quality system to operate. Moreover, it’s a formalized system that documents, processes, procedures, and responsibilities for achieving quality policies and objectives.

Followed by ISO 14001:2015 – ENVIRONMENTAL MANAGEMENT SYSTEM

This standard guides how organizations through their operations may reduce the negative effect on the environment. This is done while compliance with applicable laws, regulations, and other environmentally oriented requirements; and continually improve.

This Standard functions in association with the OHSAS 18001, Occupational Health and Safety Assessment System. Indeed, it provides a framework for the effective management of OH&S including all aspects of risk management and legal compliance.

FSMS – Food Safety Management System in Hospitality

FSMS is a preventative approach used by an organization to identify, prevent, and reduce food-borne hazards entering the food chain thereby improving the organization’s food safety performance. consequently, these 4 quality management systems not only guide the Hospitality industry for a complete quality solution but also Reinvent and Redefine our Industry in a never before way. An unprecedented momentum, the hospitality industry has to reinvent itself because Innovation is the Key.

Written By: Mr. Abhishek Saxena

Corporate Director

Indian Hotel Academy

A Leading Chain of Hotel Management Institutes